How to deliver virtual Change Management to consulting clients in the face of COVID-19

    Posted by David Miller on Apr 23, 2020

    Unprecedented global disruption for you and your clients

    What we initially thought was a short-term halt to ‘business as usual’ is now turning into a longer-term major disruption of the way we do business – and go about our lives in general. It likely to be 2021 before life begins to go back to ‘normal’.

    It is also very highly likely that organizations will be working in an economy in recession, customers may be very wary of spending money, some organizations will be re-starting themselves and supply chains will be disrupted.

    And, employees may have very different expectations of how they want to work. Home working will be greatly more utilized, they will be wary of commuting in packed trains and busy roads and they may feel very uncomfortable attending meetings in enclosed spaces.

    deliver virtual change management consulting firms 

    How you need to respond

    There is a myriad of challenges for both your clients and you as consultants as you respond to this new environment.

    For clients, the type of change challenges they are facing will evolve over the next few months and into 2021.

    • In the short-term, many of your clients will be re-actively responding to Covid-19. For example, Coca-Cola who are redeploying resources to make face shields for those on the COVID-19 frontline

    • Medium-term organizations the focus will shift to how they can adapt in a proactive way to the new environment. And with increased demands around - for example - effective remote working, many businesses will be accelerating their transformation to digital

    • The combined effect of all of this will be to generate a high volume of change that will need to be implemented effectively for organizations to survive and prosper. If you add these two types of changes to all the personal changes that leaders and their teams are undergoing it becomes very clear that strong change management skills are critical for success. More so, than ever before.

    And not only do you need to help your clients meet these challenges, the changing situation is going to present a few challenges of its own for you including: 

    • A high level of agility will be essential as many clients postpone engagements, re-think them, or start new initiatives that reflect their current problems and opportunities

    • Your own consulting organizations will be changing as well. Consulting firm economics will change as you need to find new ways to deliver work virtually and rates will undoubtedly come under pressure as well – which means digital tools and platforms become critical.

    • The global players who have already invested in digital will be deploying these capabilities to win work and retain clients. For the players who have not been able to invest it will be critical to partner with niche providers to provide a similar digital offering.

    • Its almost certain that most consulting firms need to undertake their own digital transformation. Clients are increasingly expecting it and new business models will accelerate this drive.

    How we can help you right now

    Given the scenario we outlined delivering change effectively through engaging people is more important than ever. The consulting firms that help their clients to be the most effective at implementing change will be the ones who have the most competitive advantage.

     Enabling virtual Change Management with Roadmap Pro


    As your teams attempt to adjust to the “new normal” that has been created digital is going to be the key differentiator for successful Change Management. It has an even more central role to play in the effective planning, collaboration and tracking of major change programs.

    Our digital change management platform Roadmap Pro does just that by enabling your consultants to “get out” virtually across client organizations to influence change progress – at time when getting boots on the ground simply isn’t an option. With Roadmap Pro:

    • Virtual collaboration and sharing with your consulting teams and clients is made easier, simpler and more productive. Digital collaboration and reporting remove geographical constraints and your teams to work together.

    • Consultants can quickly collect data about what is happening ‘on the ground’. Data on change program performance is collected and analyzed remotely utilising a set of proven diagnostics (with multiple language capabilities, benchmarks and segmentation automated). This allows you to identify change risks and create mitigation actions with your clients in real-time.

    • Detailed change management plans are ready to use ‘out-of-the-box’, quick and easy to edit and develop to enhance your consulting team’s productivity and credibility.

    • Roadmap Pro’s dashboard functionality gives you a powerful and sophisticated tool to use when meeting with senior client executives and steering teams.

    • When your consultants and client teams cannot physically attend workshops and meetings Roadmap Pro provides comprehensive modules that let your people learn road-tested change management skills and techniques.

    Roadmap Pro also gives you additional opportunities to deepen your relationship with your clients. It can be a vehicle to identify new consulting opportunities or to broaden your relationship by implementing it as their default implementation platform.

    Demonstrate to clients that you really get digital and you are using it effectively in the way you deliver work. Our platform can add credibility because we have been working on digital solutions for over a decade now.

    Talk to us now

    To see Roadmap Pro in action schedule a no obligation demo.

    If you have client change projects you need to deliver NOW - bring your remote client consulting teams back together with a project licence that gets you up and running quickly.

    schedule demo


    Tags: consulting companies, change management consulting, virtual change management consulting

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