--- title: Five tips for Technology Companies who want to deliver more change, more successfully description: The drivers of digital transformation are well documented. But what are the challenges and what is the key to delivering successful change? image: https://blog.changefirst.com/hubfs/digital_transformation_change_management.jpg --- [![Changefirst_logo_Hubspot.png](https://blog.changefirst.com/hs-fs/hubfs/Logo/Changefirst_logo_Hubspot.png?width=174&height=61&name=Changefirst_logo_Hubspot.png "Changefirst_logo_Hubspot.png")](http://www.changefirst.com) [Contact us](https://changefirst.com/contact-us) [+44 (0) 1444 450777](tel:+44-0-1444-450777) [Solutions](https://www.changefirst.com/change-management-solutions) ### Solutions Change Management Solutions matched to your specific business needs. #### [![orgainizations](https://blog.changefirst.com/hubfs/orgainizations.jpeg) For Organizations Engage more of your people in change with a cost effective and scalable solution that builds sustainable capability.](https://www.changefirst.com/change-management-solutions/organisations) #### [![consulting-firms](https://blog.changefirst.com/hubfs/consulting-firms.jpeg) For Consulting Teams Digitalize and differentiate your Change Management practice, quickly on-board new hires and create ‘sticky’ client relationships](https://www.changefirst.com/change-management-solutions/consulting-firms) #### [![change professionals](https://blog.changefirst.com/hubfs/change%20professionals.jpeg) For Change & Project Experts Deliver strategic projects, support Executives through continuous change and add new tools, skills and Certification to your playbook](https://www.changefirst.com/change-management-solutions/change-and-project-professionals) #### [![technology companies](https://blog.changefirst.com/hubfs/technology%20companies.jpeg) For Technology Companies Take advantage of the missing ingredient in your Adoption Services model. 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People - Centred Implementation Changefirst’s research-based, highly practical, results-oriented methodology, for planning and executing the people-side of change, to achieve sustainable organisational results](https://www.changefirst.com/methodologies/pci) #### [![pai](https://blog.changefirst.com/hubfs/pai.jpeg) PAI – Personal Adaptability Inventory PCI® People-Centred Implementation Changefirst’s proprietary psychometric, with development system, help leaders and their teams develop resilience and adaptability for change](https://www.changefirst.com/methodologies/pai) [Resources](https://www.changefirst.com/resources) ### Resources All the resources you need to help build your Change Management capability. #### [![resources](https://blog.changefirst.com/hubfs/resources.jpeg) Whitepapers Download our latest Change Management whitepapers.](https://www.changefirst.com/resources) #### [![videos](https://blog.changefirst.com/hubfs/videos.jpeg) Videos Watch our latest Change Management videos.](https://www.changefirst.com/resources#videos) #### [![blog](https://blog.changefirst.com/hubfs/blog.jpeg) Blogs Read our latest Change Management blogs.](https://blog.changefirst.com/) [About us](https://www.changefirst.com/about-us) [Contact](https://www.changefirst.com/contact-us) Solutions [For Organizations](https://www.changefirst.com/change-management-solutions/organisations) [For Consulting Teams](https://www.changefirst.com/change-management-solutions/consulting-firms) [For Change & Project Experts](https://www.changefirst.com/change-management-solutions/change-and-project-professionals) [For Technology Companies](https://www.changefirst.com/change-management-solutions/technology-companies) [Drive up adoption](https://www.changefirst.com/business-issues/drive-up-adoption) [Deliver projects more succcessfully](https://www.changefirst.com/deliver-projects-more-successfully) [Build ECM capability](https://www.changefirst.com/build-ECM-capability) [Quickly upskilling your teams](https://www.changefirst.com/business-issues/upskilling-of-teams) [Develop an agile change culture](https://www.changefirst.com/business-issues/agile-change-management) Products [Roadmap Pro® - digital OCM platform](https://www.changefirst.com/change-management-products/roadmap-pro) Training [Leaders, Heads of Business & Steering Teams](https://www.changefirst.com/training/executive) [Change, Project and Internal development professionals](https://www.changefirst.com/training/change-agent) [Line Managers, local teams, HRBPs & Communication Experts](https://www.changefirst.com/training/manager-and-local-teams) [Employees, large groups & accidental/new change agents](https://www.changefirst.com/training/on-demand-individual) [Project and Programme Managers (Introductory)](https://www.changefirst.com/training/change-projects-introductory) [Project and Programme Managers (Intermediate)](https://www.changefirst.com/training/change-projects-intermediate) [Train-the-Trainer](https://www.changefirst.com/training/train-the-trainer) [Content licensing](https://www.changefirst.com/training/content-licensing) [Certification](https://www.changefirst.com/training/certification) [Application Coaching and Consulting](https://www.changefirst.com/training/application-coaching-and-consulting) Methodologies [PCI® - People - Centred Implementation](https://www.changefirst.com/methodologies/pci) [PAI – Personal Adaptability Inventory PCI®](https://www.changefirst.com/methodologies/pai) Resources [Whitepapers](https://www.changefirst.com/resources) [Videos](https://www.changefirst.com/resources#videos) [Blogs](https://blog.changefirst.com/) [About us](https://www.changefirst.com/about-us) [Contact](https://www.changefirst.com/contact-us) # [Welcome to the Changefirst Blog](https://blog.changefirst.com) # Five tips for Technology Companies who want to deliver more change, more successfully Posted by [David Miller](https://blog.changefirst.com/author/david-miller)  ![digital_transformation_change_management](https://blog.changefirst.com/hs-fs/hubfs/digital_transformation_change_management.jpg?width=800&name=digital_transformation_change_management.jpg) We all know that many, if not most, organizations are undertaking Digital Transformation. The drivers are well documented – among them, creating competitive advantage, improving customer engagement and implementing new data driven business models. With this level of disruption hitting them, organizations obviously value partners who enable them to deliver business value. They want implementors who drive adoption not software installers.  But that’s not all. You have a tougher challenge than that - while you are helping your customers to transform you are also embracing digital yourselves. Your own organization is adopting new digital technologies and is possibly facing the same cultural challenges as your customers are. If you are to be successful, you need to be great at delivering real change in both your own and your customers organizations. To do this, you need to avoid the mistakes made by some organizations when they implement digital.   To get you started, based on 25 plus years of experience, here are our top five change management tips. **1.  Help leaders to adapt** It’s very easy to find yourself focusing on users. After all it’s called ‘user adoption’ and leaders are paying you to achieve just that. However, as psychologists will tell you, we often resist the things we most in life. Leaders can often do this. They usually need help to become committed to change, to overcome their own resistance and may lack the skills that are needed to deliver adoption. Any change management plan should include a plan for leaders so they can deliver the change they planned. **2.  Listen carefully to users** People will tell you how you can help them adapt. You just need to ask them! Problem is we forget that we have two ears, two eyes and only one mouth. You need to create and listen to feedback that tell you about three desirable outcomes- 1. Do people understand the change? 2. Have they accepted the need for change? 3. Can they see how they can be successful? The point of this is to listen to feedback and then adjust change plans accordingly. If they aren’t hearing you then look for new ways to engage with them. Just repeating the last way of communicating and engaging is unlikely to work and may cause deeper resistance. **3.  Engage with people** Adults generally change by doing rather than talking. In other words, if you can get users to participate in planning and executing your change, they will usually feel they are part of it and be more invested in a successful outcome. When you build your change management plan look for ways users can contribute. Remember, we’re not talking about just communicating but about people doing. Can they help with key activities such as current state assessments, building the plan, beta testing or change implementation in their teams? **4.  Build your customers change capabilities** One of the toughest ways to implement change in a client’s site is when you work with uneducated leaders and program teams. You spend a lot of time explaining basic concepts, debating approaches and agreeing processes. With clients who know very little about change management you need to make sure they obtain the skills, processes and tools ASAP. With clients who have change management experience and training then you need to test that out. As Ronald Reagan was fond of saying “Trust but Verify”. You want to make sure their expectations and approach are aligned to your own. **5.  Manage project fatigue** Digital transformation often generates multiple projects and programs. Your customer may have already initiated a tsunami of change in their organization. Contrary to what you hear most people can only change so much at one time. They have a capacity to change that can grow over time, but you should assume its fixed variable that won’t change much while you are implementing your technology. If it is exceeded, then people can become stressed and disoriented. Even if they aren’t, they may give less time and energy to your program versus others. You may need to find ways for obtain people’s attention and time. Or, you may need to renegotiate timelines and deliverables. The latter is tough to propose but not as tough as witnessing your program being ignored and under-valued.   Watch our latest [video](https://blog.changefirst.com/video-how-technology-companies-can-evolve-their-business-model-while-continuing-to-ensure-customer-adoption) where David Miller, Founder and Chairman of Changefirst, outlines how technology  companies can evolve their business model while continuing to ensure customer adoption. [![Watch the video](https://hubspot-no-cache-eu1-prod.s3.amazonaws.com/cta/default/2401974/6145c901-33c9-498f-b800-30a18588f64c.png)](https://hubspot-cta-redirect-eu1-prod.s3.amazonaws.com/cta/redirect/2401974/6145c901-33c9-498f-b800-30a18588f64c)     # Roadmap Pro can help your organization benefit from a flexible, people led approach to organizational change. | ![RoadmapPro](https://blog.changefirst.com/hs-fs/hubfs/RoadmapPro.jpg?width=282&name=RoadmapPro.jpg) | If your organization is looking to put its people at the center of organizational change then you may want to take a closer look at our revolutionary [**Roadmap Pro**](https://www.changefirst.com/solutions/technologyfirms?utm_campaign=Technology%20vendors%20-%20digital%20transformation&utm_campaign=Technology%20vendors%20-%20digital%20transformation&utm_campaign=Techvendors&utm_source=hs_email&utm_source=hs_email&utm_source=hs_email&utm_medium=email&utm_medium=email&utm_medium=email&_hsenc=p2ANqtz-9oYMVIVCd3Z0JeqGcTK6XY037AJeLrPoguYAtymGVsxOC-pWO47xkejbEQWz70ktDBFDQ7&_hsenc=p2ANqtz--LJRpljLR6qwI4X3q65xM52x9MzdS_4eINpRWIZg-kEwSH9GGyVdI13VhmgqlwE1kkWz2n&_hsenc=p2ANqtz-_XvprEkxukaeanxv01PRxa-wIkmICgLax9Pt6tCRmaFFMUfjkei9wt_YwGZmU9_V3CV62O) platform. Based on our proven approach it makes it quicker and easier for people to ‘learn-while-doing’ and rapidly builds your organizations agility to deliver change - in a highly cost effective and scalable way. Simply visit our website [here](https://www.changefirst.com/solutions/technologyfirms?utm_campaign=Technology%20vendors%20-%20digital%20transformation&utm_campaign=Technology%20vendors%20-%20digital%20transformation&utm_source=hs_email&utm_source=hs_email&utm_medium=email&utm_medium=email&_hsenc=p2ANqtz-9oYMVIVCd3Z0JeqGcTK6XY037AJeLrPoguYAtymGVsxOC-pWO47xkejbEQWz70ktDBFDQ7&_hsenc=p2ANqtz--LJRpljLR6qwI4X3q65xM52x9MzdS_4eINpRWIZg-kEwSH9GGyVdI13VhmgqlwE1kkWz2n) for more information.  [![LEARN MORE](https://hubspot-no-cache-eu1-prod.s3.amazonaws.com/cta/default/2401974/1566dd54-0e28-4ba5-ad65-5238b84774b3.png)](https://hubspot-cta-redirect-eu1-prod.s3.amazonaws.com/cta/redirect/2401974/1566dd54-0e28-4ba5-ad65-5238b84774b3) | | --- | --- |       ![David Miller](https://blog.changefirst.com/hubfs/David%20200x200.png) Posted by [David Miller](https://blog.changefirst.com/author/david-miller) David Miller is the Chairman and Founder of Changefirst, a global training and consulting organisation which specialises in Organisational Change Management. He has helped organisations successfully implement major change for the last 25 years. Initially as a Senior Executive for American Express and more recently with clients ranging from HSBC, BT, Roche Pharmaceuticals and The Linde Group. David was a regular speaker at a range of Change and Transformation events globally on key industry themes including Agile Change Management and the use of digital in Change Management. Find me on: [LinkedIn](https://www.linkedin.com/in/david-miller-changefirst/) Tags: [successful change implementation](https://blog.changefirst.com/topic/successful-change-implementation), [digital transformation](https://blog.changefirst.com/topic/digital-transformation), [technology companies](https://blog.changefirst.com/topic/technology-companies), [technology](https://blog.changefirst.com/topic/technology), [techvendors](https://blog.changefirst.com/topic/techvendors), [technology consultancy](https://blog.changefirst.com/topic/technology-consultancy), [agile change management](https://blog.changefirst.com/topic/agile-change-management) - [Tweet](https://twitter.com/share) ### Leave a comment Search Blog ### Keep me updated ### Recent Posts ### SHARE THE BLOG [![Share on Facebook](https://static.hubspot.com/final/img/common/icons/social/facebook-24x24.png)](http://www.facebook.com/share.php?u=https%3A%2F%2Fblog.changefirst.com%2Ffive-tips-for-technology-companies-who-want-to-deliver-more-change-more-successfully%3Futm_medium%3Dsocial%26utm_source%3Dfacebook) [![Share on LinkedIn](https://static.hubspot.com/final/img/common/icons/social/linkedin-24x24.png)](http://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Fblog.changefirst.com%2Ffive-tips-for-technology-companies-who-want-to-deliver-more-change-more-successfully%3Futm_medium%3Dsocial%26utm_source%3Dlinkedin) [![Share on Twitter](https://static.hubspot.com/final/img/common/icons/social/twitter-24x24.png)](https://twitter.com/intent/tweet?original_referer=https%3A%2F%2Fblog.changefirst.com%2Ffive-tips-for-technology-companies-who-want-to-deliver-more-change-more-successfully%3Futm_medium%3Dsocial%26utm_source%3Dtwitter&url=https%3A%2F%2Fblog.changefirst.com%2Ffive-tips-for-technology-companies-who-want-to-deliver-more-change-more-successfully%3Futm_medium%3Dsocial%26utm_source%3Dtwitter&source=tweetbutton&text=Five%20tips%20for%20Technology%20Companies%20who%20want%20to%20deliver%20more%20change%2C%20more%20successfully) [![Share on Email](https://static.hubspot.com/final/img/common/icons/social/email-24x24.png)](mailto:?subject=Check%20out%20https%3A%2F%2Fblog.changefirst.com%2Ffive-tips-for-technology-companies-who-want-to-deliver-more-change-more-successfully%3Futm_medium%3Dsocial%26utm_source%3Demail%20&body=Check%20out%20https%3A%2F%2Fblog.changefirst.com%2Ffive-tips-for-technology-companies-who-want-to-deliver-more-change-more-successfully%3Futm_medium%3Dsocial%26utm_source%3Demail) ### Posts by Tag [![](https://changefirst.com/images/Icons/Social_LI.svg)](https://uk.linkedin.com/company/changefirst) [![](https://changefirst.com/images/Icons/Social_TW.svg)](https://twitter.com/Changefirst) [![](https://changefirst.com/images/Icons/Social_VM.svg)](https://vimeo.com/changefirst) [![](https://changefirst.com/images/Icons/Social_FB.svg)](https://www.facebook.com/Changefirst-129807110363683/) [Website T&Cs](https://info.changefirst.com/website-tcs)    |     [Security Policy](https://info.changefirst.com/security-statement)    |     [Privacy Policy](https://info.changefirst.com/privacy-policy)    |     [Cookie Policy](https://info.changefirst.com/cookie-policy)