---
title: Get Started with Digital Change | Digital Tools | ChangeFirst
description: Learn how easy it is to introduce a Digital Change Solution to your business change efforts, and deliver Sustainable Growth in an increasingly competitive environment
image: https://blog.changefirst.com/hubfs/Blog_Images/2018/February/Roadmap-pro-Solut_Prod_D-980x600.jpg
---

[![Changefirst_logo_Hubspot.png](https://blog.changefirst.com/hs-fs/hubfs/Logo/Changefirst_logo_Hubspot.png?width=174&height=61&name=Changefirst_logo_Hubspot.png "Changefirst_logo_Hubspot.png")](http://www.changefirst.com)

[Contact us](https://changefirst.com/contact-us) [+44 (0) 1444 450777](tel:+44-0-1444-450777)

[Solutions](https://www.changefirst.com/change-management-solutions)

### Solutions

Change Management Solutions matched to your specific business needs.

#### [![orgainizations](https://blog.changefirst.com/hubfs/orgainizations.jpeg) For Organizations Engage more of your people in change with a cost effective and scalable solution that builds sustainable capability.](https://www.changefirst.com/change-management-solutions/organisations)

#### [![consulting-firms](https://blog.changefirst.com/hubfs/consulting-firms.jpeg) For Consulting Teams Digitalize and differentiate your Change Management practice, quickly on-board new hires and create ‘sticky’ client relationships](https://www.changefirst.com/change-management-solutions/consulting-firms)

#### [![change professionals](https://blog.changefirst.com/hubfs/change%20professionals.jpeg) For Change & Project Experts Deliver strategic projects, support Executives through continuous change and add new tools, skills and Certification to your playbook](https://www.changefirst.com/change-management-solutions/change-and-project-professionals)

#### [![technology companies](https://blog.changefirst.com/hubfs/technology%20companies.jpeg) For Technology Companies Take advantage of the missing ingredient in your Adoption Services model. To drive higher adoption rates for clients and improve renewal rates](https://www.changefirst.com/change-management-solutions/technology-companies)

#### [![drive up adoption](https://blog.changefirst.com/hubfs/drive%20up%20adoption.jpg) Drive up adoption Focus on engaging people in your technology roll-out projects. To drive successful adoption and deliver projected business outcomes](https://www.changefirst.com/business-issues/drive-up-adoption)

#### [![deliver projects](https://blog.changefirst.com/hubfs/deliver%20projects.jpg) Deliver projects more succcessfully Get business-critical projects delivered right, first time. By ensuring you have more change capability and higher engagement levels](https://www.changefirst.com/deliver-projects-more-successfully)

#### [![build ECM capacility](https://blog.changefirst.com/hubfs/build%20ECM%20capacility.jpg) Build ECM capability Change is no longer the ‘secret sauce’ of a few individuals in your organisation. So creating the capacity for business-critical changes is crucial](https://www.changefirst.com/build-ECM-capability)

#### [![upskilling of teams](https://blog.changefirst.com/hubfs/upskilling%20of%20teams.jpg) Quickly upskilling your teams Make change everyone’s business by getting consistent change skills, tools and support to distributed and remote teams](https://www.changefirst.com/business-issues/upskilling-of-teams)

#### [![agile change management](https://blog.changefirst.com/hubfs/agile%20change%20management.jpg) Develop an agile change culture Create an agile Change culture by fostering a mind-set that 'change is your business'. As part of an enterprise-wide approach](https://www.changefirst.com/business-issues/agile-change-management)

#### [![credibility](https://blog.changefirst.com/hubfs/credibility.jpg) Gain credibility and differentiate yourself Gain the credibility you need to deliver effective Change inside your organisation and differentiate yourself from the rest of the crowd](https://www.changefirst.com/gain-credibility-and-differentiate-yourself)

[Products](https://www.changefirst.com/change-management-products/roadmap-pro)

### Products

This will be the products group

#### [![roadmap pro](https://blog.changefirst.com/hubfs/roadmap%20pro.jpeg) Roadmap Pro® - digital OCM platform Transform the way Change Management is planned and executed across your organization. With digital skills, methods and tools for faster, more sustainable business result](https://www.changefirst.com/change-management-products/roadmap-pro)

[Training](https://www.changefirst.com/training)

### Training

Role-relevant training solutions for leaders, their teams and professionals to build rapid, sustainable change capabilities

#### [![executive](https://blog.changefirst.com/hubfs/executive.jpeg) Leaders, Heads of Business & Steering Teams Executive Bootcamps - learning for senior leaders tasked with sponsoring strategic change and building sustainable Organisational Change Capability](https://www.changefirst.com/training/executive)

#### [![change agent](https://blog.changefirst.com/hubfs/change%20agent.jpeg) Change, Project and Internal development professionals Robust, action focused training course and certification for CMOs, PMO and anyone helping leaders drive major business change](https://www.changefirst.com/training/change-agent)

#### [![local teams](https://blog.changefirst.com/hubfs/local%20teams.jpeg) Line Managers, local teams, HRBPs & Communication Experts Workshops and learning development programs focused on compelling change communication, sponsor behaviour, assessing people risks, data driven planning and effective engagement.](https://www.changefirst.com/training/manager-and-local-teams)

#### [![on demand individual](https://blog.changefirst.com/hubfs/on%20demand%20individual.jpeg) Employees, large groups & accidental/new change agents Learning ‘on-demand’ to introduce key change management methods and development coaching to build help individual resilience.](https://www.changefirst.com/training/on-demand-individual)

#### [![change projects introductory](https://blog.changefirst.com/hubfs/change%20projects%20introductory.jpg) Project and Programme Managers (Introductory) Learn a structed approach to people-change processes, activities and measures designed to improve project success](https://www.changefirst.com/training/change-projects-introductory)

#### [![change projects intermediate](https://blog.changefirst.com/hubfs/change%20projects%20intermediate.jpg) Project and Programme Managers (Intermediate) Initiate local change initiatives right, first time and in a people - centred way](https://www.changefirst.com/training/change-projects-intermediate)

#### [![train the trainer](https://blog.changefirst.com/hubfs/train%20the%20trainer.jpg) Train-the-Trainer Build an internal community of Change Experts and create agility in your internal Change Training](https://www.changefirst.com/training/train-the-trainer)

#### [![](https://res.cloudinary.com/changefirst-media/uploads/Content_Licencing_Menu_Sized_TP_84ed8849b6.jpg) Content licensing Licence our proven Change Management materials and establish a standardised approach to delivering change across your organisation](https://www.changefirst.com/training/content-licensing)

#### [![certification](https://blog.changefirst.com/hubfs/certification.jpg) Certification Recognise your investment in Change Management training and development with individual and organisational level Certification](https://www.changefirst.com/training/certification)

#### [![coaching and consulting](https://blog.changefirst.com/hubfs/coaching%20and%20consulting.jpg) Application Coaching and Consulting We provide 6 week to 6 month partner packages that enable us to partner with you to accelerate your change success](https://www.changefirst.com/training/application-coaching-and-consulting)

[Methodologies](https://www.changefirst.com/methodologies)

### Methodologies

This will be the methodologies page group

#### [![pci](https://blog.changefirst.com/hubfs/pci.jpeg) PCI® - People - Centred Implementation Changefirst’s research-based, highly practical, results-oriented methodology, for planning and executing the people-side of change, to achieve sustainable organisational results](https://www.changefirst.com/methodologies/pci)

#### [![pai](https://blog.changefirst.com/hubfs/pai.jpeg) PAI – Personal Adaptability Inventory PCI® People-Centred Implementation Changefirst’s proprietary psychometric, with development system, help leaders and their teams develop resilience and adaptability for change](https://www.changefirst.com/methodologies/pai)

[Resources](https://www.changefirst.com/resources)

### Resources

All the resources you need to help build your Change Management capability.

#### [![resources](https://blog.changefirst.com/hubfs/resources.jpeg) Whitepapers Download our latest Change Management whitepapers.](https://www.changefirst.com/resources)

#### [![videos](https://blog.changefirst.com/hubfs/videos.jpeg) Videos Watch our latest Change Management videos.](https://www.changefirst.com/resources#videos)

#### [![blog](https://blog.changefirst.com/hubfs/blog.jpeg) Blogs Read our latest Change Management blogs.](https://blog.changefirst.com/)

[About us](https://www.changefirst.com/about-us)

[Contact](https://www.changefirst.com/contact-us)

Solutions

[For Organizations](https://www.changefirst.com/change-management-solutions/organisations) [For Consulting Teams](https://www.changefirst.com/change-management-solutions/consulting-firms) [For Change & Project Experts](https://www.changefirst.com/change-management-solutions/change-and-project-professionals) [For Technology Companies](https://www.changefirst.com/change-management-solutions/technology-companies) [Drive up adoption](https://www.changefirst.com/business-issues/drive-up-adoption) [Deliver projects more succcessfully](https://www.changefirst.com/deliver-projects-more-successfully) [Build ECM capability](https://www.changefirst.com/build-ECM-capability) [Quickly upskilling your teams](https://www.changefirst.com/business-issues/upskilling-of-teams) [Develop an agile change culture](https://www.changefirst.com/business-issues/agile-change-management)

Products

[Roadmap Pro® - digital OCM platform](https://www.changefirst.com/change-management-products/roadmap-pro)

Training

[Leaders, Heads of Business & Steering Teams](https://www.changefirst.com/training/executive) [Change, Project and Internal development professionals](https://www.changefirst.com/training/change-agent) [Line Managers, local teams, HRBPs & Communication Experts](https://www.changefirst.com/training/manager-and-local-teams) [Employees, large groups & accidental/new change agents](https://www.changefirst.com/training/on-demand-individual) [Project and Programme Managers (Introductory)](https://www.changefirst.com/training/change-projects-introductory) [Project and Programme Managers (Intermediate)](https://www.changefirst.com/training/change-projects-intermediate) [Train-the-Trainer](https://www.changefirst.com/training/train-the-trainer) [Content licensing](https://www.changefirst.com/training/content-licensing) [Certification](https://www.changefirst.com/training/certification) [Application Coaching and Consulting](https://www.changefirst.com/training/application-coaching-and-consulting)

Methodologies

[PCI® - People - Centred Implementation](https://www.changefirst.com/methodologies/pci) [PAI – Personal Adaptability Inventory PCI®](https://www.changefirst.com/methodologies/pai)

Resources

[Whitepapers](https://www.changefirst.com/resources) [Videos](https://www.changefirst.com/resources#videos) [Blogs](https://blog.changefirst.com/)

[About us](https://www.changefirst.com/about-us)

[Contact](https://www.changefirst.com/contact-us)

# [Welcome to the Changefirst Blog](https://blog.changefirst.com)

# Why getting started with digital in change is easier than you think

Posted by [Audra Proctor](https://blog.changefirst.com/author/audra-proctor)

An excellent recent article from McKinsey on [how digital solutions pose new and unique challenges to the implementation of major change efforts](https://www.mckinsey.com/business-functions/mckinsey-implementation/our-insights/how-the-implementation-of-organizational-change-is-evolving) set me thinking about the opportunity around the use of digital tools in change. And more specifically how quick and easy it is to introduce a digital change solution to your change implementation efforts.

In our opinion, the advent of[digital change tools](https://www.changefirst.com/product/roadmappro) comes at just the right time. Organisations that once enjoyed the luxury of time to test - and roll out - new initiatives must now deliver tens or possibly even hundreds of (often) competing initiatives in a more compressed period. All within a lower cost base.  And leaders must simultaneously deliver rapid results and sustainable growth in an increasingly competitive environment.  

![Roadmap-Cloud-Based-Change-Management](https://blog.changefirst.com/hs-fs/hubfs/Blog_Images/2018/February/Roadmap-pro-Solut_Prod_D-980x600.jpg?width=900&height=551&name=Roadmap-pro-Solut_Prod_D-980x600.jpg)

The pressure to adapt and change is immense, and the feedback from leaders is that;

- they [need easier access to data to make critical change decisions](https://blog.changefirst.com/why-change-management-data-is-the-key-to-your-success-0),
- their managers need quicker access to skills and tools to engage their teams more effectively and drive new priorities locally,
- their people need access to self-service applications to make them more productive, flexible, and collaborative

## How to get started with digital in Change

Mastering the art of changing quickly and effectively is now a critical factor in gaining competitive advantage. But, while organisations have been deeply focused on using digital to improve their customer-facing businesses –  smart organisations are realising that, to drive up productivity and [build organizational agility](https://www.changefirst.com/methodologies/pci) to deliver change, they must strategically invest in workplace technologies to make it happen –  the application of digital tools to promote and accelerate internal change has received far less attention.  

We’ve found that those organisations who are building this value are committing to new models that combine digital technologies and key capabilities in an integrated, well-sequenced way.  The key challenge with building organizational agility is moving capability building from being training-led (often away from work), to be a clear set of change steps, processes, and tools that people feel supported to pick-up and apply straight away to their real business issues.  

The capabilities that companies need most have evolved, and methods of building those skills need to catch up quickly.  And bearing in mind cost is an important factor, digital platforms supported by a cadre of internal experts can make deploying key capabilities, far and wide, more affordable.  And if correctly applied, can accelerate and amplify productivity, **and it’s easier than you think to get started.** So how do you do that?

### 1. Choose the right platform

Of course, the platform should not drive the solution. Rather, with a clear view of the new behaviours that need to be reinforced, you need to ensure you are choosing the right platform to support that specific purpose. Here are three things to look out for …

- **Just-in time information** - [good digital platforms](https://info.changefirst.com/leveraging-the-power-of-digital) and tools provide just-in-time information – offering the right information at the time people actually need it and can act on it. Just-in-time information – be it learning, data, feedback, etc. – gives people the opportunity to make quick adjustments at the point of need and witness the effects of these adjustments on performance

- **Application and productivity** - good digital platforms facilitate both application and productivity – personalizing the experience to the user’s needs, then unlike a training workshop where groups follow a set process, individuals can focus on specific and relevant learning, tasks and processes related to their own priorities, to increase accountability, and reduce delays

- **Collaboration channels** - good digital platforms feature collaboration channels – creating direct connections and building engagement among people across the organization. With communities involved in change efforts often physically distant from one another, making it easy for colleagues to be involved, share and see all the information related to a task, and demonstrate progress of that task, shortens the time it takes to get things done, and significantly improves productivity

### 2. Get the onboarding right

This makes it easy to continue once started. Onboarding should reflect where you’re starting from, both in terms of the specific capability being built and digital maturity of the organisation. Digital platforms will often include some form of technical (set-up) and application (content overview) support.  However, building key capabilities such as change management, in a way that’s sustainable across an organisation, requires other pieces of infrastructure to be successful.  Here are three things to consider …

- **Build into your core processes -** the new capability needs to be built into core business processes to help it be part of everyday work and the new normal.  In the case of change capability, support to integrate internally with project controls, process improvement cycles and business reviews should be added to the onboarding process

- **Get the sponsorship you need -** [lack of sponsorship](https://blog.changefirst.com/developing-effective-change-management-sponsorship) is the number one reason why organisational capability building is not sustained. With digital nothing has changed here - services to build need strong executive and line manager sponsorship for new capability should also be added to the onboarding process

- **Coach and support your teams -** the success of a new platform improves with reinforcement and ongoing assistance. Digital platforms will come fully loaded with ongoing email support, but we sometimes need to be coaching people who still need help to apply new skills and processes they now have access to just-in-time, which should be built into the onboarding process. We also need to be mindful about getting started with the right team – to build a cadre of super users and advocates to encourage others

Deciding on the right onboarding mix is crucial, and the illustration below shows how a simple analysis of change management and digital maturity can help guide your decision.

![Deciding on the Right Onboarding Mix](https://blog.changefirst.com/hs-fs/hubfs/Blog_Images/2018/February/Digital%20and%20Change%20Management%20Maturity.png?width=697&height=510&name=Digital%20and%20Change%20Management%20Maturity.png)

It’s clear from our analysis that the sheer volume and pace of change inside organizations mean that you need to find new, more cost-effective, and scalable ways to roll out your change projects and plans. While the adoption of digital inside the business itself is throwing up challenges, the potential for digital solutions to more effectively deliver change is a significant opportunity for change leaders and practitioners.

We hope our digital and change maturity matrix helps you get started on the process!

[![Leveraging the Power of Digital](https://blog.changefirst.com/hs-fs/hubfs/Email%20Images/Workflows/Teams%26EntEmail%20-%20digital%20buyers%20guide%20-%20346x350.jpg?width=346&name=Teams%26EntEmail%20-%20digital%20buyers%20guide%20-%20346x350.jpg)](https://info.changefirst.com/leveraging-the-power-of-digital)

And we have also prepared a guide to selecting the right digital change platform which is available [here](https://info.changefirst.com/leveraging-the-power-of-digital).

 

| Introducing Roadmap Pro - our digital Change Management platform |  |
| --- | --- |
| Finding and selecting a digital tool can give you the right balance of productivity, collaboration, and visibility of data to build the level of change capability you need to deliver on your project agenda. Our innovative digital change management tool - [Roadmap Pro](https://www.changefirst.com/product/roadmappro) - is built to do just that.   [![LEARN MORE](https://hubspot-no-cache-eu1-prod.s3.amazonaws.com/cta/default/2401974/5728bec4-f1f1-4a8c-a8fc-23d76e4b7bcc.png)](https://hubspot-cta-redirect-eu1-prod.s3.amazonaws.com/cta/redirect/2401974/5728bec4-f1f1-4a8c-a8fc-23d76e4b7bcc) | ![roadmap-cloud-based-change-management-2-1](https://blog.changefirst.com/hs-fs/hubfs/social-suggested-images/roadmap-cloud-based-change-management-2-1.jpg?width=386&height=237&name=roadmap-cloud-based-change-management-2-1.jpg)   |

 

![Audra Proctor](https://blog.changefirst.com/hubfs/Audra200x200.png)

Posted by [Audra Proctor](https://blog.changefirst.com/author/audra-proctor)

Audra is Managing Director at Changefirst and has over 30 years' experience of enabling organisations leaders and their teams to deliver complex Organisational Change. She leads an amazing, diverse team of highly experienced multi-industry Change Practitioners, Consultants, Coaches, Trainers, Technology Experts and trusted Strategic Partners to help organisations to deliver more effective Change through their people. Audra is a regular speaker at events focusing on Change and Transformation globally on a number of key themes including Agile Change Management and the use of digital in Change and Transformation.

Find me on:

[LinkedIn](https://www.linkedin.com/in/audraproctor/)

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